Food Power Nutrition FAQ

What are Lucia Stansbie’s qualifications?

My official qualifications are Nutritional Therapist, DipCNM, mBANT, mCNHC.

This means that I have a college degree in Nutritional Therapy from CNM (College of Naturopathic Medicine). I am a registered member of BANT (British Association for Nutrition and Lifestyle Medicine) and CNHC (Complementary and Natural Healthcare Council).

I am also a member of the Royal Society of Medicine, as well as a Master Practitioner in Eating Disorders and Obesity, awarded by the National Centre for Eating Disorders (NCFED).

I have further trained with DNA Life, completing their DNA Certification courses in DNA Core (Health, Diet, Sports and Core), DNA Hormones and DNA Gut.

Does Food Power Nutrition operate only online?

No. I offer online consultations via Practice Better (telehealth/Zoom), which you can access through your client portal.

In-person initial consultations are available on Wednesday afternoons at Angel Gyms, 48 Provost St, London N1 7SU. All follow-up sessions are held online.

Is Nutritional Therapy covered by any insurance or private health cash plan?

It can be. I’m registered with CNHC, and a member of BANT, and some UK health cash plans recognise CNHC registration for reimbursement of nutritional therapy (depending on your policy and level of cover).

Cover varies by provider and plan, so please check your policy documents and confirm what’s included before booking.

When is an appointment considered booked?

You’ll receive an email from Practice Better requesting confirmation of your appointment. Your appointment is considered booked once payment (or deposit) has been received and your completed questionnaire has been submitted.

If payment isn’t received or the questionnaire isn’t submitted, your appointment will be rescheduled.

What is the waiting time for an appointment?

The usual waiting time from a discovery call to the initial session is around 10 days, but it can be influenced by test results (if testing with one of the packages) and the time needed to complete the intake questionnaire.

What is the cancellation policy?

I understand plans change. You can cancel or reschedule at no charge with more than 48 hours’ notice.

  • Within 48 hours of your appointment: 50% fee
  • Within 24 hours of your appointment: 100% fee
  • If you are more than 15 minutes late, the session will be cancelled and charged at 100%

For online sessions, if your internet connection disrupts communication, I may need to end or reschedule the appointment, as a stable connection is essential for a productive session.

How can I get in touch for more information about packages and costs?

If you’d like to talk it through first, you can book a free discovery call to discuss your health concerns, the most suitable service, and costs. Please feel free to ask for information via the contact form, specifying if you wish to be contacted via email or via phone. I am happy to offer a free discovery call to discuss your current health concerns and explore how we can work together.

What are Food Power Nutrition opening times?

Food Power Nutrition is open Monday to Friday from 9 am to 6 pm, and all queries will be answered during these times.

There is flexibility in appointments to meet your needs, offering online-only evening sessions until 7.30 pm and on Saturday morning from 10 am until 12 pm.

How is my data protected?

Food Power Nutrition is an ICO compliant practice. All information provided via questionnaire and during the consultations are treated as confidential and won’t be disclosed without your consent. Consultations will be held via telehealth, a HIPAA approved video consultancy platform used by medical providers.Payments, personal information and sensitive data are managed with “Practice Better”, a HIPAA and GDPR compliant platform. You will have full access to your patient portal with your records, test results and appointment reports.

Your records will be stored for 5 years, as per BANT and CNHC guidance.